Industry Solution: Hospitality
Five-star service, 24 hours a day.
Room bookings, concierge requests, and checkout reminders — all handled automatically while your team focuses on the guest.
+29%Direct bookings
92%Guest satisfaction
< 2 minResponse time
+29%Direct bookings
92%Guest satisfaction
< 2 minResponse time
Built for hotels and hospitality teams
Engium communicates with guests at the speed they expect — in their preferred language, at any hour, consistently.
Room booking & upsells
Handle room availability, early check-in, and room upgrade upsells via WhatsApp — without involving the front desk.
Concierge request handling
Restaurant recommendations, taxi bookings, and local activity requests answered instantly and logged for your team.
Pre-arrival & checkout messaging
Automated pre-arrival messages with digital keys, parking details, and checkout reminders that reduce friction.
“Our guests now message us on WhatsApp the way they message a friend. Response times are under 2 minutes around the clock and our direct booking rate went up 29%.”
Ana Lima
General Manager, The Atlas Hotel
Meet hospitality clients where they are:
WhatsAppSMSWeb chat