Industry Solution: Hospitality
Five-star service, 24 hours a day.
Room bookings, concierge requests, and checkout reminders - all handled automatically while your team focuses on the guest.
+29%Direct bookings
92%Guest satisfaction
< 2 minResponse time
+29%Direct bookings
92%Guest satisfaction
< 2 minResponse time
Meet your AI Agents
Two agents cover the full stay - from booking to the moment a guest checks out.
Booking Agent
Handles room availability, early check-in, and upgrade upsells without the front desk.
Concierge Agent
Answers local recommendations and requests, and manages pre-arrival and checkout messaging.
Built for hotels and hospitality teams
Engium communicates with guests at the speed they expect - in their preferred language, at any hour, consistently.
Booking Agent
Room booking & upsells
Handle room availability, early check-in, and room upgrade upsells via WhatsApp - without involving the front desk.
Concierge Agent
Concierge request handling
Restaurant recommendations, taxi bookings, and local activity requests answered instantly and logged for your team.
Concierge Agent
Pre-arrival & checkout messaging
Automated pre-arrival messages with digital keys, parking details, and checkout reminders that reduce friction.
“Our guests now message us on WhatsApp the way they message a friend. Response times are under 2 minutes around the clock and our direct booking rate went up 29%.”
Ana Lima
General Manager, The Atlas Hotel
Meet hospitality clients where they are:
WhatsAppSMSWeb chat