Privacy Policy
Last Updated: January 1, 2025
Introduction
At Engium, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer communication platform.
Information We Collect
We collect information you provide directly (account details, communication preferences), information collected automatically (usage data, device information, cookies), and information from third-party integrations you connect.
How We Use Your Information
We use your information to provide and improve our services, process conversations through AI, send notifications and service updates, ensure platform security, and comply with legal obligations.
Information Sharing
We do not sell your personal information. We share data only with service providers who assist our operations, when required by law, or with your explicit consent.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time through your account settings or by contacting us.
Data Security
We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, regular security audits, and SOC 2 Type II certification.
Your Rights
You have the right to access, correct, delete, or port your data. You can also opt out of certain data processing activities. To exercise these rights, contact us at privacy@engium.com.
Cookies & Tracking
We use essential cookies for platform functionality and optional analytics cookies to improve our services. You can manage cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
Contact Us
For privacy inquiries or to exercise your data rights, contact our Data Protection Officer at privacy@engium.com.