Privacy Policy

Introduction

At Engium ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Business information (company name, industry, size)
• Payment information (processed securely through third-party providers)
• Communications data (messages, support tickets)
• Customer interaction data processed through our platform

Automatically Collected Information

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, interaction patterns)
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, errors)

How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing your transactions and managing your account
• Improving and personalizing your experience
• Sending administrative information and service updates
• Responding to your inquiries and providing customer support
• Detecting, preventing, and addressing technical issues or fraud
• Analyzing usage patterns to enhance our platform
• Sending marketing communications (with your consent)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us provide our services
• Business Partners: With your consent for integrated features
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response procedures

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@engium.app

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: