Industry Solution: Retail
Every customer question answered in seconds.
Product availability, order status, returns - Engium handles it across every channel while your team focuses on the floor.
+31%Repeat purchases
60%Fewer support tickets
InstantOrder updates
+31%Repeat purchases
60%Fewer support tickets
InstantOrder updates
Meet your AI Agents
Two agents cover the full post-click journey: finding the right product and taking care of the order after.
Sales Agent
Matches customer questions to the right products and drives upsells.
Support Agent
Sends proactive order updates and guides customers through returns and exchanges.
Automation for modern retail
From order updates to product recommendations - Engium handles the high-volume, repetitive customer conversations automatically.
Support Agent
Order status updates
Proactive shipping and delivery notifications sent to customers the moment their order status changes.
Sales Agent
Product recommendation
AI matches customer inquiries with the right products, driving upsells and reducing friction at the point of decision.
Support Agent
Return & exchange handling
Guide customers through returns and exchanges via WhatsApp, reducing support load and improving satisfaction.
“We cut support ticket volume by 60% in the first month. Customers get instant answers on WhatsApp and we sell more because the AI recommends the right product every time.”
Sofia Andrade
Head of Retail, Andrade Boutiques
Meet retail clients where they are:
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