Resource Hub
为经营小型企业的真实、繁杂日常而生。
一个统一平台，自动化您的前台接待，管理每一个渠道，让团队专注于唯有他们才能完成的工作。
核心功能
认识您的 AI 代理
四个专业代理，而非一个通用聊天机器人
每个代理都有明确的职责、真实的能力和各自的安全防护机制——在您接入的每个渠道上协同工作。
预约代理
自动预约并保持您的日程排满。
- 针对每种服务类型的实时可用性检查
- 通过 WhatsApp 或短信自动提醒
- 无需人工即可处理取消和改期
客服代理
基于您的知识库即时回答客户问题。
- 支持 9 种语言的语义常见问题匹配
- 绝不编造价格或政策——如实告知并转接人工
- 遇到不确定情况立即升级给您的团队
线索代理
在潜在客户抵达您团队之前完成筛选并主动互动。
- 在每个已连接渠道提供 AI 建议回复
- 自动从对话中提取客户信息
- 将合格线索分配给合适的人员
知识代理
从文档和常见问题中学习您的业务，确保每个回答都准确无误。
- 上传文档、编写常见问题、定义自定义意图
- 支持 9 种语言的 768 维语义搜索
- 每个回答都有完整的 LLM 审计记录
对比我们的核心功能
智能回复与自动化，语气自然，并能学习您的业务风格。
- 第 0 层：自定义正则意图 - 零成本，即时响应
- 第 1 层：精确常见问题匹配 - 零成本，查询低于 5 毫秒
- 第 2 层：语义向量搜索（768 维嵌入）- 成本极低
面向分布式团队的统一沟通。
- Real-time collision detection - no two agents reply at once
- Private internal comments visible only 到 your team
- Au到mated triage and routing to the right agent
- 共享模板库，实现快速一致的回复
“Handling 1,000+ 消息 used to take days. Now it takes minutes.”
Schedule 与out the back-and-forth.
Engium identifies booking intent in any conversation 和 suggests the perfect time, instantly creating calendar events for both parties.
“We cut no-shows by 40% in the first month just by turning on au到mated reminders.”
一台在您休息时仍在运转的引擎。
Our AI doesn't just answer questions - it qualifies leads, h和les basic support, and drafts replies for your approval based on your unique knowledge base.
- 3-tier escalation: patterns → semantic search → LLM
- Tone-matched 到 your brand voice automatically
- Learns 从 每 resolved conversation
- Human handoff 与 full context transfer
“The AI replies were indistinguishable from our best agent - even regulars noticed a difference in speed.”
Walk-ins get the same AI as your phone line.
Store Mode turns any tablet at your front desk into a self-serve kiosk. Customers join today's queue or book a slot themselves, and your team sees one live board combining walk-ins with appointments from WhatsApp, voice, and SMS - no double booking, no separate walk-in log.
- "I'm here now" queue join or "Book an appointment" wizard on the kiosk screen
- Sequential ticket numbers with waiting / serving / done / no-show status
- Staff-only PIN unlocks the live board on the same tablet - no dashboard login needed
- Only shown to physical-location businesses: salons, clinics, gyms, and similar
Interoperability
Channel capability matrix
| Channel | Inbound | Outbound | Templates | AI replies | 录音 | 预订 |
|---|---|---|---|---|---|---|
- | ||||||
| SMS | - | |||||
| Voice | - | Coming Q3 | ||||
| Web chat | - | - | ||||
| RCS | - | |||||
- | ||||||
| 邮箱 | - |
与我们比较
Engium vs 竞争对手
为中小企业设计的解决方案，价格随您的增长而扩展。
How Engium Compares
See why leading businesses choose Engium
| Feature | Engium Recommended | Twilio Developer-first | Zendesk Enterprise | HubSpot CRM-focused |
|---|---|---|---|---|
| Multi-channel communication | ||||
| AI-powered automation | Advanced (3-tier) | Basic | Limited | Limited |
| Appointment booking | Add-on | |||
| Google Calendar integration | Paid | Included | ||
| Pricing tier (starting) | Free | $1/call | $99/mo | $50/mo |
| Free tier availability | ||||
| Pay-as-you-go option | ||||
| Conversation history | Unlimited | Limited | Unlimited | Unlimited |
| Mobile app | ||||
| AI training required |
Ready to switch?
Get the power of all-in-one communication with SMB pricing. No enterprise contract required.
最后更新于2026年1月。关注@engium以了解最新功能。