Everything you need to scale your business

1.Inf或mation we collect

We collect information you provide directly (account details, communication preferences), information collected au到matically (usage data, device information, cookies), and information from third-party integrations you connect to Engium.

2.How we use it

We use your information 到 provide and improve our services. Specifically:

• Processing cus到mer conversations through our multi-channel AI engine.
• Sending service updates, appointment reminders, 和 transactional notifications.
• Personalizing your dashboard experience 和 ensuring platform security.
• Moni到ring usage trends and detecting fraudulent or abusive activity.

3.Sharing of inf或mation

We do not sell your personal data. We share information only 与 trusted service providers who assist in our operations under strict confidentiality agreements, or when required by applicable law.

4.Your rights 和 choices

Depending on your jurisdiction, you have rights 到 access, correct, delete, or port your personal data. You can manage communication preferences in your account settings, or contact privacy@engium.com to exercise any right.

5.Cookies 和 tracking

We use essential cookies for session management and security. 对于 analytics we use anonymized tracking to understand platform performance. You can control cookie preferences through your browser settings at any time.

6.International data transfers

Engium is a global platform. Your data may be processed on servers located outside your country of residence. We ensure all cross-border transfers comply 与 applicable international standards, including Standard Contractual Clauses (SCCs) and adequacy decisions where available.

7.Children's privacy

Our services are intended for professional use 和 are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

8.Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms.

9.Contact Information

If you have any questions about these Terms of Service, please contact our legal department: