隐私政策

1.我们收集的信息

We collect information you provide directly (account details, communication preferences), information collected automatically (usage data, device information, cookies), and information from third-party integrations you connect to Engium.

2.How we use it

We use your information 到 provide and improve our services. Specifically:

• Processing customer conversations through our multi-channel AI engine.
• Sending service updates, appointment reminders, 和 transactional notifications.
• Personalizing your dashboard experience 和 ensuring platform security.
• Monitoring usage trends and detecting fraudulent or abusive activity.

3.信息共享

We do not sell your personal data. We share information only 与 trusted service providers who assist in our operations under strict confidentiality agreements, or when required by applicable law.

4.Your rights 和 choices

Depending on your jurisdiction, you have rights 到 access, correct, delete, or port your personal data. You can manage communication preferences in your account settings, or contact legal@cognithinktechnologies.com to exercise any right.

5.Cookies 和 tracking

We use essential cookies for session management and security. 对于 analytics we use anonymized tracking to understand platform performance. You can control cookie preferences through your browser settings at any time.

6.International data transfers

Engium is a global platform. Your data may be processed on servers located outside your country of residence. We ensure all cross-border transfers comply 与 applicable international standards, including Standard Contractual Clauses (SCCs) and adequacy decisions where available.

7.Children's privacy

Our services are intended for professional use 和 are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

8.本政策的变更

我们可能会不定期更新本隐私政策，以反映我们实践的变化或出于法律原因。任何重大变更生效前，我们都会通过电子邮件或平台上的显著通知告知您。

9.联系我们

如果您对本隐私政策有任何疑问，或希望行使您的数据权利，请联系我们的数据保护官：