Datenschutzerklärung

1.Informationen, die wir erfassen

We collect information you provide directly (account details, communication preferences), information collected automatically (usage data, device information, cookies), and information from third-party integrations you connect to Engium.

2.How we use it

We use your information zu provide and improve our services. Specifically:

• Processing customer conversations through our multi-channel AI engine.
• Sending service updates, appointment reminders, und transactional notifications.
• Personalizing your dashboard experience und ensuring platform security.
• Monitoring usage trends and detecting fraudulent or abusive activity.

3.Weitergabe von Informationen

We do not sell your personal data. We share information only mit trusted service providers who assist in our operations under strict confidentiality agreements, or when required by applicable law.

4.Your rights und choices

Depending on your jurisdiction, you have rights zu access, correct, delete, or port your personal data. You can manage communication preferences in your account settings, or contact legal@cognithinktechnologies.com to exercise any right.

5.Cookies und tracking

We use essential cookies for session management and security. Für analytics we use anonymized tracking to understand platform performance. You can control cookie preferences through your browser settings at any time.

6.International data transfers

Engium is a global platform. Your data may be processed on servers located outside your country of residence. We ensure all cross-border transfers comply mit applicable international standards, including Standard Contractual Clauses (SCCs) and adequacy decisions where available.

7.Children's privacy

Our services are intended for professional use und are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

8.Änderungen dieser Richtlinie

Wir können diese Datenschutzerklärung von Zeit zu Zeit aktualisieren, um Änderungen unserer Praktiken widerzuspiegeln oder aus rechtlichen Gründen. Wir informieren Sie über wesentliche Änderungen per E-Mail oder durch einen deutlich sichtbaren Hinweis auf unserer Plattform, bevor sie in Kraft treten.

9.Kontaktieren Sie uns

Wenn Sie Fragen zu dieser Datenschutzerklärung haben oder Ihre Datenrechte ausüben möchten, wenden Sie sich bitte an unseren Datenschutzbeauftragten: