Política de Privacidade

1.Informações que coletamos

We collect information you provide directly (account details, communication preferences), information collected automatically (usage data, device information, cookies), and information from third-party integrations you connect to Engium.

2.How we use it

We use your information para provide and improve our services. Specifically:

• Processing customer conversations through our multi-channel AI engine.
• Sending service updates, appointment reminders, e transactional notifications.
• Personalizing your dashboard experience e ensuring platform security.
• Monitoring usage trends and detecting fraudulent or abusive activity.

3.Compartilhamento de informações

We do not sell your personal data. We share information only com trusted service providers who assist in our operations under strict confidentiality agreements, or when required by applicable law.

4.Your rights e choices

Depending on your jurisdiction, you have rights para access, correct, delete, or port your personal data. You can manage communication preferences in your account settings, or contact legal@cognithinktechnologies.com to exercise any right.

5.Cookies e tracking

We use essential cookies for session management and security. Para analytics we use anonymized tracking to understand platform performance. You can control cookie preferences through your browser settings at any time.

6.International data transfers

Engium is a global platform. Your data may be processed on servers located outside your country of residence. We ensure all cross-border transfers comply com applicable international standards, including Standard Contractual Clauses (SCCs) and adequacy decisions where available.

7.Children's privacy

Our services are intended for professional use e are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

8.Alterações a esta política

Podemos atualizar esta Política de Privacidade periodicamente para refletir mudanças em nossas práticas ou por motivos legais. Notificaremos você sobre quaisquer alterações relevantes por e-mail ou por um aviso destacado em nossa plataforma antes que entrem em vigor.

9.Fale conosco

Se você tiver dúvidas sobre esta Política de Privacidade ou desejar exercer seus direitos sobre os dados, entre em contato com nosso Encarregado de Proteção de Dados: